Help and Resources
Financial Stability Related Resources
Education Related Resources
Below is a list of resources available to Lake County, Ohio residents in need. Please note that this is NOT a comprehensive list. After perusing this list, we recommend you call Lifeline Inc's 2-1-1 Helpline Referal Service for complete and/or additional information or help that may be available to you. See below for more information on Lifeline.
United Way of Lake County supports many of the below programs to help our friends and neighbors in need. We do not, however, deal directly with clients. This is left to the health and human service agencies we help support. If you have questions about any of the below listed services, please contact the agenceis direct or dial 2-1-1 to contact Lifeline's help referral hotline anytime 24/7. United Way of Lake County does not have an operator available to answer questions.
Click any of the links below for a list of services in that category:
2-1-1 Helpline Referral Service
Lake County Food Pantries
Cleveland Rape Crisis Center
Cleveland Rape Crisis Center’s Mentor Office provides convenient access to comprehensive services for survivors of rape and sexual abuse for individuals in Lake County and surrounding communities. Services include individual counseling for children and adults; assistance for survivors who are considering legal options or navigating the criminal justice process; support groups; outreach education and professional training.
- 24-Hour Crisis & Support Hotline: 440.423.2020 or 216.619.6192
- Website: https://clevelandrapecrisis.org/about-us/locations/mentor-office/
- Phone/Mentor Office: (440) 354-7364
Hospice of the Western Reserve
Provide hospice care, grief services and navigator palliative care services. Western Reserve Navigator provides comprehensive non-hospice palliative and supportive care in patients’ homes. Palliative care is a multidisciplinary approach to medical care that focuses on relief from the symptoms, pain, physical stress and mental stress of a serious illness. Supportive care focuses on providing the services that enable patients and caregivers to stay safe, healthy and socially engaged.
- Website: https://hospicewr.org/
- Phone: 877.959.5244
Kidney Foundation of Ohio
The Kidney Foundation of Ohio provides a broad-based program of direct assistance to those with kidney disease and promoting and providing educational programming for the general public, renal professionals, and patients and their families. Programs include medication and transportation assistance, insulin program, emergency grants, and information and referrals.
- Website: http://kfohio.org
- Email: email@example.com
- Phone: (216) 771-2700
Alcohol, Drug Addiction and Mental Health Services
Lake County ADAMSH Board
The ADAMHS Board provides Lake County alcohol, drug addiction and mental health services.
If the situation is urgent:
- Call 9-1-1.
- Call the Lake County Crisis Hotline at 440-953-8255, 440.357.7300 or 800.411.0103.
- Go to the nearest hospital emergency department.
- Crisis Text Line: Text HOME to 741741. The Crisis Text Line is here for any crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
If the situation is not urgent:
- Call the Lake County ADAMHS Board’s Compass Line at 440-918-2000 or 440-350-2000.
- Compass Line Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m
- Email: firstname.lastname@example.org
The Compass Line is designed to shorten the journey between seeking help and getting help. Calling the Compass Line will connect you with a trained triage specialist – someone who can help you sort through your feelings, evaluate your options, and get you connected quickly and firmly with the right local resources.
Addiction Recovery Services
Lake-Geauga Recovery Services
Lake-Geauga Recovery Centers, Inc. provides a wide range of services for adults whose lives have been affected by their own or another’s use of alcohol or drugs, gambling, mental illness, anger management, grief support and tobacco seccation. Residential treatment, recovery programs, outpatient services, prevention, education and more are provided.
- Website: https://www.lgrc.us/
- Email: email@example.com
- Phone: 440-255-0678
Motivate Lake County - Health Promotion & COVID-19 Information
Lake County General Health District
A Lake County General Health District initiative, Motivate Lake County was launched as a community wellness hub to encourage all residents and workers to take control of their health. Working to prevent disease, promote health and protect Lake County, this resource also houses all relevant COVID-19 information from the Health District.
- Website: www.motivatelakecounty.com
- Email: firstname.lastname@example.org
Mental Health Services
Free overwhelmed, depressed, panicked or dealing with other mental health challenges? Help can be found below.
Free National 988 Call Service
As of July 2022, every person in every community nationwide can dial “988” to reach trained crisis counselors who can help in a mental health, substance use or suicide crisis. Learn how 988 can help you in a crisis with these FAQs from NAMI Lake County. Upon dialing the new three-digit 988 dialing code callers are connected to the existing National Suicide Prevention Lifeline (now the 988 Suicide and Crisis Lifeline) where compassionate, accessible care and support is available for anyone experiencing mental health-related distress — whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.
Crossroads Health offers a continuum of recovery and mental health programs and services for all people, at any age or stage of life. The organization provides psychiatry and medication management; substance use disorders and dual diagnosis; school-based and consultation training and education; early childhood services; outpatient services and intensive Services.
Crossroads Health Coronavirus Warmline: 440-754-3340
Warmline Hours: Monday - Friday 8 am - 8 pm
Call the above number for help with COVID-related stress, anxiety or uncertainty
Virtual Support Groups (VSG):
Virtual group meetings last approximately one hour and are held on Tuesdays at 12 pm and on Thursdays at 6 pm
To access online log onto https://crossroadshealth.zoom.us/j/6044743547
You can also elect to participate by phone at 888-788-0099, Meeting I.D. 604-474-3547
Click here for more information about Crossroads Health.
Lake County ADAMHS Board (Lake County Alchohol, Drug Addiction and Mental Health Service)
Lake County Crisis Hotline: 440-953-8255
Free help is available 24/7 at the above number for when you or a family member is experiencing overwhelming stress that impacts your ability to function normally.
Lake County ADAMHS Board Compass Line: 440-350-2000 or 440-918-2000
Call the Compass Line for information about all behavioral health services, including those relative to COVID-related stress or anxiety, and/or to explore tele-health options.
To visit Lake County ADAMHS online, click here.
NAMI Lake County (National Alliance on Mental Illness)
NAMI Lake County offers a place for ANYONE to come together virtually to share how they are handling their wellness during social distancing. The NAMI Lake County Wellness Chats are being held every day at 3:30 pm through Zoom or a phone call.
- Join at https://zoom.us/j/222499295
- or call in to(929)205-6099, Meeting ID 222499295
- For more information on NAMI, click here now.
Addiction Recovery Advocacy Group
Project HABIT's comprehensive advocacy program covers each level of addiction treatment care. Clients are assigned an advocate that work with a clinical team.
- Website: https://projecthabit.org/#
- Phone: (440) 391-9858
Free Medical & Dental Care
The Lake County Free Clinic
- Website: www.lakefreeclinic.org/
- Phone: 440.352.8686, ext. 2
- If you have a medical emeregency, call 911, NOT the Lake County Free Clinic
Free Prescription Assistance
The Prescription Assistance Program of Ohio (Lake County)
- Website: https://papofohio.com/
- Email: email@example.com
- Phone: 440-352-1999
A Connection Program to Reduce Loneliness & Isolation
We Thrive Together
In collaboration with the Council on Aging, We Thrive Together is designed to reduce isolation and loneliness within our community through free events and activities to connect those of all ages.
- Website: https://wethrivetogether.org/
- Email: Alyssa@WeThriveTogether.org or info@WeThriveTogether.org
- Phone: 440-478-5640
Free Access to Food, Clothing, Toiletries, Health, Well-Being and Education Services
Wickliffe Family Resource Center & WicKloset
The Wickliffe Family Resource Center (WFRC) is operated by the Wickliffe City School district and offers free services. The organization strives to bring together services and activities that educate, develop skills and promote health and well-being in order to improve the outcomes of students, families and individuals in the community. The WFRC serves as a hub to area agencies to provide free services to clients, their families, and anyone in need. The center also provides medical examination and treatment space, counseling and small group space, and large group and educational space.
WicKloset - The WicKloset is an organization led by Wickliffe High School students in the Learn. Lead. Serve. Program. WicKloset is dedicated to providing local families with easy access to food, clothing, toiletries, and more.
- Location: Wickliffe High School, Door 18, 2255 Rockefeller Rd., Wickliffe, Ohio 44092|
- Hours: Monday-Friday, 8:00am-4:30pm
- Contact: Service Coordinator, Leah Reese (440) 943-6113 or via email firstname.lastname@example.org
- Informational Flyers: Wickliffe Family Resource Center, WicKloset, Primary Care Health Services
Eviction Diversion, Rental Assistence, Forclosure Prevention Counseling & More
Fair Housing Resource Center (FHRC)
The Fair Housing Resource Center offers several housing programs that benefit residents of Lake County. They work to promote equal housing opportunities for all persons and to advocate for fair housing and diversity in Lake County and surrounding communities. FHRC offers assistance with:
- Landlord/Tenant Issues - Eviction Diversion: The FHRC offers advice to both landlords and tenants with rental housing concerns and provides information regarding landlord-tenant laws and landlord and tenants’ rights and responsibilities. They offer Eviction Diversion assistance to help tenants facing eviction and offer assistance when possible to prevent evictions. They are also available to offer assists tenants in multi-family apartment complexes to organize around common housing issues and concerns, to assist tenants and landlords with housing concerns and information regarding landlord-tenant laws and the rights and responsibilities of each party involved. They provide proper documentation for landlords/tenants in regards to housing issues, and more.
- Rental Assistence Programs
- Foreclosure Prevention Counseling
- Fair Housing/Housing Discrimination
- And More
FHRC Contact Information:
- Housing Counselors are available Mon - Thur from 8 am - 6 pm
- Phone#: 440-392-0147 Toll Free 866-411-3472
- Website: fhrc.org
Resources for Seniors
Lake County Council on Aging
The Lake County Council on Aging offers programs for those age 60 and over including:
- Home Delivered Meals (Meals on Wheels)
- Drive Up Meal Packs (at 4 Lake County locations)
- Information and Referral
- Social Work Services
- Non-Medical In Home Care Services
- Bridge Newspaper
The Council on Aging also serves individuals with disabilities who are age 18 and over through the agency’s Aging and Disability Resource Center (ADRC). The agency has made many changes to their programs given COVID-19. The latest edition of Bridge newspaper features an entire section devoted to resources available for seniors and their caregivers during coronavirus. Click here to view a copy of Bridge. For the most up-to-date information, visit them online at lccoa.org or call 440-205-8111.
Health & Human Service Programs
In Lake County, Catholic Charities offers a number of programs encompassing several service areas including: youth employment, outpatient counseling services, families & children services, Hispanic services, food pantry services, and infant child care and education services. Catholic Charities programs serve individuals of all faiths and ethnicities, and help people grow and thrive—from youth all the way to those in their late stages of life.
- Website: www.ccdocle.org/locations/catholic-charities-lake-county
- Phone: 440-352-6191
Homeless Outreach, Residential Care Facility, Supportive Services, Rental Assistance
Extended Housing, Inc. administers a variety of programs that serve individuals in Lake County with a serious mental illness who are homeless or facing imminent risk of being homeless.
- Website: https://extendedhousing.org/
- Phone: 440-352-8424
Domestic Violence Shelter
Forbes House is a domestic violence shelter. They provide family advocacy services, counseling services, support groups, community outreach services, and legal advocacy. Forbes House works to empower individuals and families to end the cycle of domestic abuse - from shelter services, to counseling, to aftercare.
- Website: https://forbeshouse.org/
- Email: email@example.com
- Helpline: 440-357-1018
- Administrative Offices: 440-357-7312
Poverty Resources & Emergency Assistance Programs
Lifeline, Inc. provides a multitude of services from their 2-1-1 health and human service help referral hotline to their security deposit assistance program, prescription assistance program, emergency housing assistance, supportive housing program, rental assistance program, transportation assistance program, Dolly Parton Imagination Library program for kids, to a volunteer guardian program, volunteer tax assistance program and more.
- Health & Human Services 24/7 Help Referral Hotline: Dial 2-1-1 or call 440-639-4420.
Food Pantry and Medical Equipment Distribution
McKinley Community Outreach Center, Willoughby
- Website: www.mckinleycenter.org/
- Email: McKinley.Outreach@gmail.com
- Phone: 440-269-8008
Transitional Housing Assistance
Western Reserve Community Development Corporation (WRCDC)
WRCDC offers qualified homeowners unique repair options that require no out of pocket expenses.
- Website: www.wrcdc.org/services/rehab-repair/
- Phone: (440) 357-4400
Project Home for the Homeless
Project Hope for the Homeless is Lake County’s only homeless shelter. In addition to providing the area’s homeless with safe temporary housing for adults, families and seniors. The organization also provides client services ranging from an aftercare program, a Families Moving Forward Program, mental health outreach services, substance abuse prevention services and pastoral services.
- Website: https://projecthopeforthehomeless.org/
- Phone: If you or someone you know is in need of shelter, call 2-1-1 from any landline in Lake County or 440.639.4420 from a cell phone to secure reservations for shelter.
Social Services including Food Assistance, Utility Assistance, Medical Funding Assistance
The Salvation Army of Painesville
The Salvation Army provides a variety of programming throughout the year to people in need. Assistance can vary from a food bag, to help with utility disconnection, or even clothing and furniture. We may help a young child struggling with school, a person trying to overcome challenges associated with substance abuse addiction, or a senior unable to get out of their home. Whatever crisis an individual or family is experiencing, The Salvation Army is there to listen and provide comfort and support.
Phone: Call 440-354-3774 to schedule an appointment
Birthright provides no cost, on-site services that are available with an advance appointment. No cost services include pregnancy testing, counseling, maternity clothing, infant and toddler clothing, socks and shoes (new and gently used), formula, diapers, baby food, and items needed to care for infants and small children.
- Website: www.birthrightlake.org/
- Email: firstname.lastname@example.org
- Phone: 440-975-9055
Creative Arts Therapies Program
Fine Arts Association
The Fine Arts Association serves the community by enhancing lives through arts education, creative arts therapies, performance, community partnerships, and advocacy. The organization offers virtual and/or in-person group and individual services in both music and art therapies along with adapted programming and specialized workshops.
- Website: www.fineartsassociation.org/
- Phone: 440-951-7500
Camp Experience for Special Needs
Camp Sue Osborne
For more than 40 years, Camp Sue Osborn has been dedicated to providing excellent, everyday camp experiences for individuals with special needs in Lake and Geauga county.
- Website: www.campsueosborn.org
- Email (Day Camp): email@example.com
- Email (Residence Camp): firstname.lastname@example.org
- Phone: 440-602-1037
Free Summer Reading Program
The Lake County Captains Summer Reading Program provides elementary and middle school teachers and their students with the opportunity to become All-Star Readers by taking part in their Summer Reading Programs. The Captains Reading Program is a FREE, turn-key, incentive-based and aspires to help students discover the joy and rewards of reading. Receiving Captains prizes along the way, students work toward reaching their reading goals set forth by their individual educators. The Captains Reading Program encourages literacy and reading comprehension inside and outside the classroom for traditional and non-traditional K-8 schools.
- For Details Visit: www.milb.com/lake-county/community/readingprogram
Free Books for Kids Younger than 5 Years Old through the Dolly Parton Imagination Library
Mentor Public Library & Lifeline, Inc.
Lake County families with young children can get free picture books mailed to their homes for free. Dolly Parton’s Imagination Library is a book gifting program that mails free, brand new high-quality age-appropriate books to children from birth until they turn five, no matter their family’s income. Once kids are signed up, they’ll have one book sent to them each month.
Youth Mentoring Program
Torchlight Youth Mentoring Alliance
The mission of Torchlight Youth Mentoring Alliance is to foster the development of youth to reach their highest potential as responsible, adaptable, caring adults. Torchlight Youth Mentoring Alliance accomplishes this by providing a quality volunteer mentoring relationship with a supportive adult, as well as educational programs which are supervised by the agency’s professional staff.
Torchlight also offers an E-City Program designed to connect, inspire and teach youth via a semester-long high school credit class that teaches entrepreneurial, business, and life skills to high school students. Business mentors from the local community are paired with and assist their student mentees by offering advice, encouragement and guidance during the weekly one-hour class. Student success comes from the relationship with their mentor and networking opportunities with local entrepreneurs and business professionals. This program is currently at Harvey High School in Painesville and meets weekly.
- Website: https://torchlightyouthmentoring.org/
- Phone: 440-352-2526
YMCA Financial Assistance, Child Care Services, Summer Learning Loss Prevention Program
The Lake County YMCA
Financial Assistance is available to individuals, kids, and families on a need basis and allows access to all programs, activities and facilities at the YMCA.
- Website: www.lakecountyymca.org/
- Phone: 440-354-5656
Questions about COVID-19 in Ohio
Ohio Department of Health
The latest updates on the Coronavirus/COVID-19 along with answers to frequently asked questions can be found at the Ohio Department of Health.
Call Center: The Ohio Department of Health has established a call center to answer questions and can be reached at 1.833.427.5634, 7 days a week from 9 am - 8 pm daily, including weekends.
Call center staff includes licensed nurses and infectious disease experts who are available to answer questions and provide accurate information about the Coronavirus/COVID-19.
Website: Click here to connect with them online at coronavirus.ohio.gov
Their website also includes resources for parents and families that includes information on talking to children about COVID-19 and family activities to try during school closings.
Questions about COVID-19 in Lake County
Lake County General Health District
Updates and news about the Coronavirus/COVID-19 in Lake County can be found online at the Lake County General Health District.
Sew & No-Sew Facemask Instructions
Centers for Disease Control and Prevention (CDC)